Shipping policy

Shipping & Delivery Policy

Last updated: 30 July 2026

Wayward Gifts & Crafts currently delivers orders within the Republic of Cyprus. Each gift is carefully prepared and packaged to arrive ready for giving.

1. Delivery Time

Orders are normally prepared and delivered within 1 to 5 business days after the order has been confirmed.

Business days are Monday to Friday, excluding public holidays in Cyprus.

The delivery estimate begins once you receive your order confirmation. Orders placed during weekends or public holidays will begin processing on the next business day.

Personalised, custom-made or specially sourced orders may require additional preparation time. Any longer timeframe will be clearly stated on the product page or agreed with you before the order is completed.

2. Time-Sensitive Gifts

Please include the required delivery date in the order notes when purchasing a gift for a birthday, event or other specific occasion.

We will make every reasonable effort to meet the requested date, but a requested date is only guaranteed when confirmed by Wayward Gifts & Crafts in writing.

Customers are encouraged to order early, particularly during busy periods and public holidays.

3. Delivery Areas

We currently deliver within Cyprus only.

Delivery availability and timing may vary according to the recipient’s location. Some remote areas may require additional time or may fall outside the service area of our delivery partners.

If we are unable to deliver to the address provided, we will contact you before preparing or dispatching the order.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

The total cost of the order, including any applicable delivery charges, will be shown before you confirm your purchase.

5. Order Preparation

Wayward gifts may be assembled after an order is placed. This allows us to prepare each gift carefully and, where stated in the listing, source fresh or seasonal items for the order.

Occasionally, a product may contain a rotating selection of sweets, snacks, flowers or other seasonal items. Any permitted substitutions will follow the product description and will be of equal or greater value.

6. Delivery Information

Customers are responsible for providing a complete and accurate:

  • Recipient name
  • Delivery address
  • Apartment or building information
  • Postal code
  • Cyprus telephone number
  • Any necessary access or delivery instructions

Please check these details carefully before submitting the order.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after preparation or delivery has begun.

7. Gifts Sent Directly to Recipients

You may send an order directly to the gift recipient.

Please make sure that the recipient’s telephone number and delivery details are correct and that someone will be available to accept the delivery.

We will not include pricing information inside a gift parcel unless this is legally or operationally necessary.

Where available, a personal gift message may be entered during checkout.

8. Unsuccessful Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable;
  • The address is incomplete or incorrect;
  • The delivery driver cannot access the property;
  • The recipient cannot be contacted; or
  • The recipient refuses the parcel,

the delivery partner may return the order to us or arrange another delivery attempt.

Additional delivery charges may apply where another attempt is required because of incorrect information or recipient unavailability.

For gifts containing fresh, perishable or specially sourced products, a refund may not be available when delivery failed for reasons outside our control. This does not affect your rights where Wayward Gifts & Crafts or the delivery provider made the error.

9. Delays

Although most orders arrive within the stated timeframe, delays may occasionally occur because of severe weather, public holidays, unusually high order volumes, courier disruptions or other circumstances outside our reasonable control.

We will contact you as soon as possible if we become aware that your order cannot be delivered within the agreed timeframe.

Under applicable EU consumer rules, Wayward Gifts & Crafts remains responsible for meeting the delivery period agreed with the customer and for resolving delivery-related complaints. 

10. Lost Orders

Please contact us at [customer service email] if your order has not arrived within the confirmed delivery period.

We will investigate the delivery with the relevant delivery provider. Where an order is confirmed as lost, we will offer an appropriate replacement or refund.

11. Damaged Orders

Wayward Gifts & Crafts is responsible for the order until it has been delivered to you or the recipient. 

Please inspect the parcel shortly after delivery. If it arrives damaged, broken, incomplete or unsuitable for consumption, contact us as soon as possible and provide:

  • Your order number
  • A description of the problem
  • Photographs of the outer parcel
  • Photographs of the delivery label
  • Photographs of the damaged or affected products

Keeping the original packaging may help us investigate the problem with the delivery provider.

Nothing in this section limits your statutory rights concerning damaged, faulty, incorrect or misdescribed goods.

12. Food and Allergen Information

Where an order contains food or drink, customers should review the product information and allergen details before purchasing or consuming the items.

When sending a gift directly to another person, the purchaser is responsible for considering the recipient’s known allergies and dietary requirements.

Mandatory food and allergen information for food sold online must be made available before purchase, with the applicable date information available when the product is delivered. 

Please contact us before ordering when clarification is required.

13. Wolt and Marketplace Orders

Orders placed through Wolt or another third-party marketplace are delivered according to the options and estimated times shown on that platform.

Delivery problems relating to marketplace orders should initially be reported through the platform’s customer-support system. You may also contact Wayward Gifts & Crafts if further assistance is required.

14. Contact Us

For delivery questions, address corrections or missing and damaged orders, contact:

Wayward Gifts & Crafts
Email: hello@waywardgifts.com
Telephone: +357 96 23 8488
Business address Agapinoros 11, Geroskipou 8201, Paphos, Cuprus

Please include your order number whenever possible.